If you’ve ever had an iPod Touch/iPhone, you may notice that the error “iPod is disabled – Connect to iTunes” may appear. This is because someone (or something?) has tried to crack your password too many times, which causes the iPod / iPhone to automatically disable itself to protect your data.
To restore your iPod, you must connect your iPod to iTunes with your iPod connector table. Make sure it is on and has this message when you connect it to your computer. Once connected, iTunes should detect it as usual.
Once connected, make sure you have all the proper sync settings enabled — for example, applications, music, photos, etc. Change something so that the Sync button in the bottom right appears in the iTunes window. Then sync the data.
When syncing is finished, turn on your iPod / iPhone and you should notice that the message is gone. Type in your password and the disabled message should be gone.
If the message is still there, try holding the sleep and home button at the same time until the iPod turns off, then continue holding the sleep and home button until a screen with the iTunes logo and a picture of the connector cable appears. This will put your iPod in Restore mode. With this option, you must click the Restore button in iTunes, which will delete all your data on the iPod.
Do you still have any problems? Leave a comment!
hi my name is lauren and someone did not go on to my ipod i just forget my password what do i do??
lauren:(
Try doing a factory reset in iTunes, Lauren.
Good luck.
hi my ipod is disabled and has a lock on it but every time i connect is to itunes and in restore mode it allways say an error has occure because it is disabled and locked
mine says the same thing what do i do
I changed my password on my iTouch and then my computer crashed. Then I forgot my password. I’m getting the iPod disabled connect to iTunes message and I’ve tried all the steps mentioned above. I keep getting a message that I have to enter my password. I need help!
You might have to either restore your iPod from a backup or format it, unfortunately.
Hi this is dharmesh patel i got my iPod touch is disabled and when i connect to the i tunes this message appear on the screen ” iTunes could not connect to the iPod because it is locked with a passcode. you must enter your passcode on the iPod before it can be used with iTunes “
hi!!! i forgot my passcode on my ipod and i tryed to do what you said but it dose not work and it has been like this for 2 days plus i am tired of it… i need your HELP!!!
Hey evanicca,
Have you tried restoring it yet? Restore completely resets it, so it should reset the password as well.
i tried to restore nd still did not work. i got the message iTunes could not connect to the iPod because it is locked with a passcode. you must enter your passcode on the iPod before it can be used with iTunes during the install of ipod software for the restore..after it finished ipod still disabled…my old computer crashed so i am unable to connect to itunes associated wiuth this ipod..i installed a new itunes before i tried to perform this restore…can anyone help..
Hey Tina,
Try this http://support.apple.com/kb/HT1808
My ipod was given to my nephew and it is locked forever, when connected to itunes i get a message that says itunes can not connect to your ipod because it is locked with pass code and no matter what I try it does nothing. Can you help
Hey Ali, you need to make sure it’s in recovery mode. See the apple link I posted above your comment.
Hi, Im Lacey. My iPod says “iPod is disabled connect to iTunes”. It wont let me slide a slider thing, and I have tried numerous things to unlock my iPod because my Dad tried to look at my personal things on it. I have held down the “off” button and the “home” button at the same time, and all these other combinations with the buttons. Can anyone help me with my 8gb 4th gen iPod touch? Thankyou.
Hey Lacey:
So you’ve tried all the steps in the Apple link here http://support.apple.com/kb/HT1808 and still no success? If so, try contacting your local Apple genius bar (Apple store)
what happens if you have never connected ur ipod to i tunes before and you r trying to reset it?
Hey wac, I’m not too sure, but it’ll probably prompt you with either a setup screen or do nothing out of the ordinary.
my laptop doesnt recognize the ipod and it doesnt let me reset or anything
what do i do ?
Hey Jackie: If you’ve already tried all the steps above, then I would recommend contacting Apple especially if you still have warranty for it